Creative Connections

We’re not consultants that tell your team the answer to their problems. Our role is to create an environment that empowers them to communicate effectively and think creatively to optimise processes, resolve problems, strengthen culture and delight customers.

Whilst our focus is on process improvement, we also help teams realise the value of their roles, the importance of their relationships, and their sense of relatedness

Creative Connections Worldwide

We understand that not every team can meet in person, so we’ve designed a LEGO® ‘Play Pack’ to maximise their creative problem-solving capabilities no matter where they are in the world. We post a Play Pack to every team member and take the team through a series of creative problem-solving exercises to improve project delivery, strengthen stakeholder engagement, and optimise team and customer experience. If you’re a manager of a distributed or hybrid team, you will not find a better way to maximise your team’s creative potential while strengthening your team’s culture

Creative Kitchens

We also use the Play Pack for one-to-one coaching. Our coaching differs from traditional coaching because we use Design Thinking, Systems Thinking, and LEGO® SERIOUS PLAY® to help our coachees amplify their creative problem-solving skills. This unique offering will help mid to senior-level managers reduce the complexities of their roles by helping them literally see what they are thinking whilst turning their kitchen table into a map of their workplace


The LEGO® SERIOUS PLAY® method

(the main tool in our toolkit)

Lego Serious Play point.jpeg

Since 2019, we’ve used the LEGO® method to:

1) facilitate Strategic Foresight workshops for a billion-euro transformation programme

2) coach teams, departments and entire organisations to embed Service Design practices

3) bring clients and their customers/citizens together to co-create better relationships and service delivery

4) help teams grappling with complex work environments (and interpersonal tensions) to work better together so they can deliver more customer-centred products and services

5) help teams design better stakeholder engagement practices

6) help academic departments improve both their learner experience and team culture

When to use it?

  1. You’ve been to workshops where scenarios weren’t explored, and ideas weren’t rigorously tested

  2. The problem is complex, involving changes to organisational structure, processes and attitudes

  3. Previous solutions have been ineffective

  4. There are multiple competing opinions on the most suitable solution

  5. Interpersonal dynamics inhibit everyone from sharing their perspective

  6. You wish to amplify your team’s creative problem-solving capabilities significantly

LEGO Serious Play Ireland | LEGO Serious Play Team Building | LEGO Serious Play Ireland Training

What is the LEGO® method?

At its core, it's about participants using LEGO® to talk less, listen more and think creatively to resolve problems more efficiently as a team

Workshops are designed so that participants listen for 75% of the time, which ensures more dominant personalities do not occupy the majority of the team conversation

Workshops are structured around a primary objective, such as:

  1. Scenario test critical milestones and collaborative interdependencies for project delivery

  2. Scenario test our technology infrastructure to ensure minimal downtime, rapid recovery, and sustained delivery of services

  3. Imagine our organisation in five years and the various initiatives required to move in that direction

  4. Agree on our hybrid working ‘sweet spot' to ensure an adaptive team culture, positive stakeholder relationships and successful project delivery

  5. Enhance cross-functional collaboration by defining our ‘collaborative architecture’ to drive project delivery

Throughout a typical full-day workshop, each person will build (on average) 3 - 6 LEGO® objects (as we use many other creative exercises). All the LEGO® objects created by the entire team are then used to create a system landscape

This landscape provides participants with a holistic view of their role, their colleagues’ role, their team, their department, and even the entire organisation and its external stakeholders, such as customers or citizens (and Mother Nature!)

This unique perspective then ensures the team can collaborate highly creatively to resolve the challenges identified within the system landscape

LEGO Serious Play Ireland | LEGO Serious Play Team Building | LEGO Serious Play Ireland Training

Why is it effective?

- Think Creatively -

We must think creatively to adapt to an increasingly complex and uncertain business environment. Traditional workshops lead to traditional thinking


- See The System -

When people take a holistic perspective, they shift their focus from their role so they appreciate the value other colleagues, teams and departments bring

- Build to Break -

Once the “system” is created, the LEGO® method excels by letting teams test scenarios, identify vulnerabilities, and challenge assumptions

- Listen To Learn -

Due to such complexity and change, managers can’t have all the answers. Listening to learn ensures everyone will have listened for approx. 75% of the workshop

- Be Brave -

More honest, braver conversations happen when people feel heard, better understand each other’s perspectives, and have confidence that risks and assumptions can be challenged through hands-on experimentation

LEGO Serious Play Ireland | LEGO Serious Play Team Building | LEGO Serious Play Ireland Training
LEGO Serious Play Ireland | LEGO Serious Play Team Building | LEGO Serious Play Ireland Training
LEGO Serious Play Ireland | LEGO Serious Play Team Building | LEGO Serious Play Ireland Training
LEGO Serious Play Ireland | LEGO Serious Play Team Building | LEGO Serious Play Ireland Training
LEGO Serious Play Ireland | LEGO Serious Play Team Building | LEGO Serious Play Ireland Training
LEGO Serious Play Ireland | LEGO Serious Play Team Building | LEGO Serious Play Ireland Training
LEGO Serious Play Ireland | LEGO Serious Play Team Building | LEGO Serious Play Ireland Training
LEGO Serious Play Ireland | LEGO Serious Play Team Building | LEGO Serious Play Ireland Training
LEGO Serious Play Ireland | LEGO Serious Play Team Building | LEGO Serious Play Ireland Training

Our Services


1. Building Your Creative Cadence

While we design one-off workshops, we primarily partner with clients for three to six engagements delivered over one to two years (e.g. a workshop every four months). The main aim of this ongoing partnership is for your team to learn Service Design, Systems Thinking and LEGO® SERIOUS PLAY® practices to:

  1. Strengthen cross-functional connections

  2. Optimise employee and customer experience

  3. Develop a highly creative and dynamic culture

Working cross-functionally, your team will generate ideas to improve their employee and customer experience and identify experiments to test when back in the workplace. This iterative process fosters a Creative Cadence where change is gradual and sustainable.

Along your journey, we provide one-to-one coaching to key staff members identified as "Change Catalysts". We also train them in the LEGO® Serious Play® method so they can embed creative problem-solving rituals into your organisation

2. Single or multi-day workshops

Our in-person and online workshops engage and empower your team to talk less, listen more and think creatively to build trust, understand alternative perspectives and increase team collective intelligence

Whilst our workshops have a team-building focus, they primarily help your team solve specific problems and generate actionable outcomes such as:

Customer Experience & Sales - Create an industry-leading end-to-end customer experience that boosts sales and customer retention

Employee Experience & Brand Differentiation - Create an end-to-end employee experience that attracts and retains a diverse and dedicated workforce

IT Business Continuity – Scenario test our technology infrastructure to ensure minimal downtime, rapid recovery, and sustained delivery of services

LEGO Serious Play Ireland | LEGO Serious Play Team Building | LEGO Serious Play Ireland Training

3. Design Research

During Design Research, we work with your citizens, patients, employees or customers to understand their motivations, needs, challenges and the contexts in which they interact with your service

Where appropriate, our qualitative (face-to-face) research will utilise the LEGO® SERIOUS PLAY® method instead of more traditional focus groups or interviews. This research method uncovers valuable insights by helping people feel more comfortable during the conversation, leading to a deeper understanding of their lived experience

This qualitative data, coupled with your existing quantitative data, helps to provide a deeper and more holistic understanding of how the people important to you experience your service

Having conducted our research, we then generate an ‘Alignment Roadmap’, so you successfully turn those insights into actionable outcomes

4. Process Improvement

During this in-person or online workshop, colleagues from different departments work together to outline the various people, processes, policies, technologies, success metrics and hand-overs associated with each stage of the citizen, patient, customer or employee journey with your service

Once an end-to-end view is created, the team then works together to eliminate pain points which exist for the people important to you and each department which supports them

The blueprint can remain on your office wall so the group can continue to use it as a collaboration tool; plus, we create a digital version for you. We can also continue to partner with you to ensure the successful implementation of the necessary changes

LEGO Serious Play Ireland | LEGO Serious Play Team Building | LEGO Serious Play Ireland Training

5. Co-creation Event

Our highly interactive events ensure your team has more meaningful interactions with customers or citizens, whether that’s to better understand and solve challenges within their daily lives or to refine aspects of your products and services

These events also generate engaging and unique content that your marketing and communications department will appreciate

Organisations that help people come together in a meaningful way will be appreciated and noticed within their industry, especially those events linked to CSR and Sustainability Development Goals


Supporting Ireland’s Creative Future

The How Might We team have also helped thousands of students learn Creative Problem Solving and Design Thinking through the LEGO® Serious Play® method.

We’ve done this as Creative Partners for:

The Big Idea - www.thebigidea.ie

Playful Designers - www.playfuldesigners.school

Generation Innovation - www.generationinnovation.co

LEGO Serious Play Ireland | LEGO Serious Play Team Building | LEGO Serious Play Ireland Training

Trusted By


Press Play

We have our own podcast called SEEKING PLAY which you can access in the Our Podcast section of this website

We’ve also been blabbing to anyone who listens to us about the importance of Play, Playfulness, and the LEGO® method!

Future Learning Design Podcast

This is our most recent interview with the wonderful Tim Logan

We cover a range of topics in under 40 minutes, so why not press ‘play’

Product Quest Podcast


Design Thinking 101 Podcast


Systems Innovators Community


This Is HCD Podcast

How Might We...

help teams and departments work better together?

help you simplify operations and strengthen culture?

help you more creatively plan and implement a strategy?

help you create meaningful relationships with citizens, customers and employees?

Whatever your requirements, we can design a series of conversations which generate valuable insights and partner with you to implement them successfully

Thanks for stopping by and remember…..

LEGO Serious Play Ireland | LEGO Serious Play Team Building | LEGO Serious Play Ireland Training